Scope of this policy
A practical guide to this website and restaurant contact
This policy is intended to cover personal information that may be provided through ROGOLOX’s website and restaurant-related contact points. That includes information connected with reservation requests, private-event planning and general enquiries. It does not attempt to describe unrelated services. Where a particular interaction asks for information, the details requested and the purpose of that interaction should help explain what is relevant.
1. Information you may provide
You may choose to provide information when you contact ROGOLOX, request a table booking, make a private-event enquiry or use another contact pathway on the site. The information involved will depend on your request. It may include your name, contact details, a preferred date or occasion, the size or nature of your booking request, and the details you include in your message.
- Contact details that allow a response to your enquiry.
- Booking or event details you provide to help discuss a requested table or private occasion.
- Message content relevant to the question, request or feedback you send.
2. Information from website use
Some basic information may be generated when you visit grillcourt.com, rather than actively submitted by you. Depending on how the website operates, this may include information such as the browser or device used, pages viewed, and general interaction information that helps the site function or be understood at a broad level. For more detail about cookies, please read our Cookie Policy.
- Provided by you
- Information included in an enquiry, booking request or private-event discussion.
- Generated by website use
- Basic technical or usage information that may arise as you browse the website.
3. How information may be used
Information connected with an enquiry or request may be used to provide a useful restaurant response and to manage the conversation that follows. The practical purpose will depend on what you have asked ROGOLOX to consider or arrange.
- Enquiries
- To read, consider and respond to questions or messages sent to ROGOLOX.
- Table requests
- To discuss, arrange or confirm the details of a requested table booking where appropriate.
- Private events
- To consider the occasion, timing and information needed for a private-event enquiry.
- Follow-up
- To communicate about your request or a related customer-service matter.
Where relevant, information may also be used to help maintain grillcourt.com, understand website use at a general level and protect the operation of the site. These activities are intended to support a reliable website experience and are not a reason to use information beyond what is appropriate to that purpose.
4. Restaurant news and event communication
From time to time, ROGOLOX may communicate about restaurant news, dining occasions or complementary themed restaurant evenings. These are hospitality and social-dining events, even where their atmosphere draws lightly on poker, roulette or blackjack. Any such communication should be sent only where appropriate and with regard to the choices or permissions that apply to the contact.
If you have a question about a restaurant communication you receive, you may contact ROGOLOX using the privacy email listed below and describe the communication concerned.
5. When information may be shared
ROGOLOX may share information in limited circumstances where this is needed to operate the website, respond to a request or support restaurant services. Any sharing should be connected to a practical purpose rather than being unrestricted. The people or organisations involved may vary according to the nature of the enquiry, website activity or restaurant service being considered.
Service support
People assisting with website, booking-related or restaurant support services where their involvement is relevant to the request.
Professional advice
Professional advisers where it is appropriate to seek advice about a restaurant or website-related matter.
Legal requirements
Authorities or other parties where disclosure is required or permitted by law.
6. Keeping information
Information may be kept for as long as is reasonably needed for the purpose for which it was collected, to manage related records, or where keeping it is required or permitted by law. The appropriate period can depend on the nature of the enquiry, booking request, event discussion or record involved.
When information is no longer needed for those purposes, ROGOLOX may take steps that are appropriate to the circumstances of the record. This policy does not set a fixed retention period because the relevant context can differ from one interaction to another.
Cookies and similar tools
7. Access, correction and privacy questions
You may contact ROGOLOX to ask about personal information held about you, request correction where information is inaccurate, or raise a privacy concern. Whether and how a request can be addressed may depend on the information involved and the circumstances. To help ROGOLOX understand your request, please include enough detail to identify the relevant enquiry, booking request, event discussion or privacy concern.
Ask
Ask about information connected with your contact or request.
Correct
Request a correction where information appears inaccurate.
Raise a concern
Tell ROGOLOX about a privacy question or concern.
When you write, please identify the privacy request or concern you would like ROGOLOX to consider.
Children and overseas visitors
ROGOLOX’s website is intended to help visitors explore restaurant information and make contact about dining, bookings and private events. If a child or an overseas visitor provides information through the site, the same practical approach described in this policy applies. Please ensure that any information shared is relevant to the enquiry and appropriate for the person making contact.
Changes to this policy
This Privacy Policy may be updated from time to time as ROGOLOX’s website or services change. The current version will be published on this Privacy Policy page at grillcourt.com. Please revisit this page whenever you need the most current information about how this document describes privacy matters.
ROGOLOX aims to keep this privacy information clear and practical. If you have a question about this document, please use [email protected] to send a privacy enquiry.